Refund & Money-Back Policy

1. The 7-Day Money-Back Guarantee

StreamKing TV provides a transparent, consumer-centric refund policy designed to protect our subscribers. Every new subscription purchased on streamkingtv.us—including 3 Months, 6 Months, and 12 Months single-screen or multi-screen tiers—is covered by our 100% Money-Back Guarantee for 7 calendar days from the moment of transaction confirmation.

2. Eligibility Criteria for a Full Refund

To qualify for a 100% refund, your request must meet the following straightforward criteria:

• Timely Submission: The refund request must be lodged within 7 calendar days (168 hours) from the timestamp of payment confirmation.
• Original Purchase: The guarantee applies to all first-time purchases and new package activations across all supported platforms.
• Direct Purchase: The subscription must have been purchased directly through the official StreamKing TV website (streamkingtv.us) or our authorized VIP WhatsApp checkout channel (+212 615 364 128).

3. Try Before You Buy: 24-Hour Free Trial

To ensure our service perfectly matches your device, home broadband speed, and television setup before committing financially, we strongly encourage prospective subscribers to test our 100% Free 24-Hour Trial.

Our free trial provides full access to our +150,000 live channels and +120,000 VOD catalog with zero financial commitment and no credit card required. You can request a trial directly through our WhatsApp Support Desk.

4. Support-First Principle (Fast Troubleshooting)

In over 95% of cases where subscribers experience buffering or playlist errors, the issue is not caused by our server clusters, but rather by:

• An outdated third-party app cache on the streaming device.
• Internet Service Provider (ISP) DNS throttling or routing bottlenecks.
• Incorrect M3U URL capitalization or trailing space characters during copy-paste.

Before requesting a refund, we kindly ask subscribers to allow our VIP WhatsApp technicians a few minutes to diagnose the issue. Our technicians can provide alternative portal endpoints, DNS optimization tips, or recommended player configurations (such as hardware acceleration settings on TiviMate or IPTV Smarters Pro).

5. How to Submit a Refund Claim

Submitting a refund request is straightforward and requires only three simple steps:

1. Contact Support: Reach out via WhatsApp to our 24/7 VIP Desk (+212 615 364 128) or email [email protected].
2. Provide Order Reference: Include your registered email address, transaction reference or invoice number, and your device type.
3. Reason for Cancellation: Share a brief description of why you wish to cancel so our quality control team can continue improving our infrastructure.

6. Refund Processing Timelines & Methods

Once approved by our billing team, your refund is executed immediately:

• Reversal to Original Source: Refunds are credited back strictly to the original payment method used during checkout (Credit/Debit Card, PayPal, or Crypto).
• Bank Processing Windows:
  • Credit/Debit Cards (Visa/Mastercard): Typically appear on your statement within 3 to 5 business days depending on your card issuer's clearing policies.
  • PayPal: Credited within 24 hours.
  • Cryptocurrency: Issued within 2 to 12 hours to your designated return wallet address (minus nominal blockchain network gas fees).
• No Cancellation Penalties: Unlike cable monopolies that charge up to $480 in early termination fees, StreamKing TV charges exactly $0 in cancellation penalties.

7. Non-Refundable Situations

Refunds cannot be issued under the following circumstances:

• Requests submitted after the 7-day calendar window has elapsed.
• Accounts permanently terminated due to severe violations of our Acceptable Use Policy (e.g., unauthorized public restreaming, brute-forcing server infrastructure, or credential reselling).
• Local internet service outages or failures on the customer's home broadband network.

8. Friendly Resolution vs Chargebacks

If you experience any dissatisfaction, please contact our support team first before opening a payment dispute or chargeback with your bank. Chargeback proceedings take up to 60 days to resolve through bank bureaucracies, whereas our billing team processes legitimate refund requests within a few hours.